PTSD and Trauma Care, Referral and Privacy Guide for Family-Support Professionals

A family-support professional can help prepare an inquiry by confirming the adult’s interest, contact preferences, service needs and consent boundaries. Share sensitive information only through an appropriate secure process. Contact admissions to confirm how the adult should participate in the current referral and assessment process.

Use the form only to request a callback with basic contact details. Do not enter symptoms, trauma history, diagnoses, medication information, clinical records or other sensitive medical details. Those topics can be discussed through an appropriate process after contact is established. Submitting the form is not an admission, confirmed appointment or guaranteed start date.

You may express interest in trauma therapy or another broad therapy format. The specific approach, level and format depend on the adult’s assessment and proposed care plan. Ask admissions about current options, and ask how a clinician’s PTSD experience, therapeutic approach and rationale would relate to the adult’s needs.

No. An adult must be physically present in Massachusetts during every virtual session, including while temporarily away from home. Assessment must also determine that Virtual IOP is appropriate. Someone outside Massachusetts at session time cannot participate virtually, so in-person Amesbury, MA care or another arrangement may need to be considered.

Insurance verification and prescreening occur after the initial call or callback request and before intake. Verification addresses the individual plan, possible authorization and personal costs for proposed care. No plan’s acceptance, network status or coverage should be assumed, and an insurer’s benefit decision remains separate from MVBH’s clinical assessment.