77 Elm St, Amesbury, MA 01913 978-233-9597
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Professional Referral Guide

A provider callback path that keeps patient information out of web forms.

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MVBH’s professional referral pathway is designed for clinicians, providers, and care coordinators seeking an outpatient mental-health referral conversation for an adult in Massachusetts. The website referral form collects only the referring professional’s business contact details. Do not submit a patient’s name, diagnosis, date of birth, treatment history, member ID, or any other health information online. Continue any clinical referral discussion by phone.

A referral pathway that does not collect patient information online

The first step is a professional callback request or a direct call to 978-233-9597. MVBH can explain its outpatient program scope, the admissions process, benefits-review pathway, and what information is appropriate to discuss by phone. The website is not a clinical-referral record, document-upload tool, or emergency channel.

MVBH offers PHP, IOP, Outpatient care, Virtual IOP for eligible Massachusetts participants, and dual-diagnosis services for adults. It does not provide emergency, hospital, residential, overnight, or onsite detox care. A clinical conversation is needed to determine whether an outpatient referral is appropriate.

No response-time or acceptance promise is made on this page. Timing, screening, program fit, benefits review, and current availability must be confirmed directly.

Referral resources

Use the right pathway

Keep PHI out of web forms and use direct channels for clinical communication.

Request a professional callback

Provider business contact details only. No patient information.

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Review outpatient programs

PHP, IOP, Outpatient care, Virtual IOP, and dual diagnosis.

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Outpatient boundaries

When emergency or higher-level care may be needed instead.

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Benefits callback

Plan-specific review without a blanket coverage promise.

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Information to keep out of online forms

Do not enter patient names, date of birth, diagnosis, symptoms, medication, substance-use history, insurance identifiers, documents, or free-text clinical narratives into a public referral form. The form is intentionally limited to provider business contact details so a clinical conversation can continue through an appropriate channel.

If there is an immediate safety concern, use emergency or crisis resources rather than a referral form. Call 911 for immediate danger. Call or text 988 for emotional distress or thoughts of suicide.

Your path to personalized mental wellness starts here.

Call now or verify your insurance - a confidential conversation, not a commitment.

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Treatment terminology notice: At Merrimack Valley Behavioral Health, our day-based programs are referred to as Full Day Treatment and Half Day Treatment. In Massachusetts, insurance providers commonly refer to these levels of care as PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program). Any reference to PHP or IOP on this site refers to our Full Day Treatment or Half Day Treatment programs.
Detox scope: MVBH does not provide detox onsite. If detox may be needed before outpatient treatment, call our team. We can help identify an appropriate outside detox provider, but cannot guarantee placement, acceptance, transportation, medical clearance, or suitability.
If you are in crisis or having thoughts of suicide: call or text 988 (Suicide & Crisis Lifeline) or 911. MVBH is not an emergency service.