Braintree Referral, Travel and Coordination Information

Yes. A family member can help begin an inquiry, while the adult remains central to assessment, consent and planning. Ask admissions what consent, authorization or release is needed at each stage. A referral does not establish eligibility, acceptance, placement or a start date.

Enter only the contact details requested by the form, including the appropriate name, telephone number, email and best time to call. Do not include symptoms, diagnoses, medications, substance use history, treatment records or other medical details. Submitting the form requests contact about treatment; it is not an assessment, accepted referral or emergency channel.

Not automatically. After the initial call or form submission, insurance verification is part of the admissions sequence. Coverage, authorization, benefits and personal costs depend on the adult’s individual plan and circumstances. A professional referral or clinical recommendation does not itself create coverage, confirm network status or approve a particular MVBH program.

Not necessarily. Virtual IOP may be considered when clinically appropriate, but it does not represent every MVBH service or guarantee a fully virtual course of care. The adult must be physically in Massachusetts for every virtual session. Assessment determines eligibility and program fit, and the schedule and proposed format are addressed during the admissions process.

Do not wait for a referral callback or use the website form for an emergency. Call 911 when there is immediate danger. Call or text 988 for urgent crisis support. MVBH is not an emergency, hospital, inpatient, residential, overnight, onsite detox or withdrawal-management service. Existing emergency or hospital instructions should be followed unless the responsible provider changes them.