Why the website asks for limited information
The public site is designed to support a first call or benefits callback, not to replace a clinical record or secure referral system. Limiting general forms reduces the chance that sensitive information is entered into a channel not intended for detailed health information.
A person can share basic callback details, then discuss clinical questions with the appropriate team by phone. A provider referral form is limited to the referring professional’s business contact details and includes a confirmation that no patient information was entered online.
